Stryker US Production
Hypercare Status and Cycle Count Stats
Executive Snapshot
No incidents or change requests recorded during the period.
Incidents
0
Production hypercare remained incident-free.
Service Requests
5
All listed requests were resolved or completed.
Licensed Users
311
All licensed users are active.
Cycle Counts
20
14 cancelled, 6 progressed beyond cancellation.
Hypercare Support
Support activity was concentrated in service requests, with two high-priority items downgraded from urgent.
Priority Breakdown
- UrgentNo urgent items remained.0
- HighBoth high-priority items were downgraded from urgent and resolved.2
- NormalThree normal service requests were completed.3
- LowNo low-priority request volume was specified.-
Resolution Notes
The two high-priority requests were related to reserve quantities and traced to an SAP issue. Support assisted by resetting inventory sync, then monitoring the new cutover and delta loads.
The normal requests covered access enablement: one request to add someone to the iPad app testing list and two requests to add Stryker Support members to the Easy8 helpdesk.
System Stats
Production scale across users, customers, materials, inventory records, and allocations.
Users
315
Total users
- 311 licensed and active
- 4 unlicensed users
- 14 admins, 12 asset managers, 285 analysts
- 0 counters; analysts appear to perform counts
Customers
17,347
Total customers
- 17,256 active customers
- 205 branches
Materials
76,820
Items
Inventory
6,083,859
Records
Allocations
26
Total allocations
- 22 customers with allocations
- 15 users who have allocations
Cycle Count Outcomes
Count statuses total 20 records for the period.
| Status | Count | Share |
|---|---|---|
| Cancelled | 14 | 70% |
| Completed | 3 | 15% |
| Synced | 2 | 10% |
| Counted | 1 | 5% |